At e&, we are committed to protecting and respecting your privacy. We recognise and value the trust that you place in us when you provide us with your personal data.

This website privacy notice explains how we use the personal data that we may collect from individuals who visit our website. We have other notices which may apply to you too. These other notices may depend on the region you are in or the product you are using.

In this notice, “e&”, “we”, “us” and “our” refers to Emirates Telecommunications Group Company (Etisalat Group) P.J.S.C  and its group companies."

"We encourage you to read and understand this website privacy notice. It will help you understand:

• the personal data that we may collect about you;
• how that personal data may be used; 
• when we may share or disclose your personal data with third parties;
• when we may share your personal data outside of the region where it was collected;
• how long we will retain your personal data;
• your rights concerning your personal data;
• what to do if you have a complaint relating to your personal data; and
• how to contact us.

As a data controller, we are responsible for ensuring that we use your personal data in compliance with the data protection law. The data controller for this website is Emirates Telecommunications Group Company (Etisalat Group) P.J.S.C. Therefore, we will follow the applicable data protection laws.

This website privacy notice is for individuals whose personal data we collect and process through our websites. We collect this data when individuals:

• contact us through our websites;
• register with us on our websites; and
• purchase products or services on our websites.

The personal data that we collect and process about you depends on the activity that you are carrying out. The personal data includes:

Information that you give us: This includes information that you provide to us by communicating with us. For example, information you share when you fill in any form on our website, which may include your full name, date of birth, nationality, address,  and contact details.

Information that we collect or generate about you: This may include information about:

• what you click on;
• what you look at;
• how long you are browsing our website;
• where you are located (only specifically where we have asked for permission); and
• details about your device and internet connection, including your IP address and the web browser you are using.

If you reached our website using a link we shared with you, we may be able to tell when you clicked on that link. 

Information we obtain from other sources: This may include information from our partners, such as social media sites or website hosts. This may also include information collected when we use cyber security technology.

Within Our Group of Companies

We may share your personal data to other members of our group for the purposes described above. We will take steps to ensure that the personal data is accessed only by group employees that have a need to access the data for the purposes described in this notice.

With Third Parties Outside Our Group of Companies

We may also share your personal data with the following categories of third parties outside of our group:

• Third party agents and contractors: We may share your personal data with agents or contractors so that they can provide services to us (for example, the providers of cloud services and IT and communications service providers). This includes professional advisors such as law firms, accountants and auditors.
• Due diligence: If we sell any of our business or assets or we are acquired by a third party, we may disclose your personal data to the prospective buyer for due diligence purposes.
• Legal obligations: We may disclose your personal data to the extent required by law, regulation or any court order (for example, if we are under a duty to disclose your personal data in order to comply with any legal obligation or request from a regulatory authority), and to establish, exercise or defend our legal and contractual rights.

Cross-Border Transfers 

To the extent permitted by applicable data protection law, the personal data that we collect from you may be transferred to, and stored at, a destination outside of the jurisdiction in which it was originally collected (“Relevant Location”). It may also be stored and processed by other companies and/or third parties in other countries.

Where your personal data is transferred outside of the Relevant Location, we aim to ensure that it is protected in a manner that is consistent with how your personal data will be protected by us in the Relevant Location. In all cases, we will ensure that any transfer of your personal data is compliant with data protection law.

You can get more details about the protection given to your personal data when it is transferred outside the Relevant Location by contacting us (see ‘How to contact us’).

You have a number of legal rights in relation to your personal data. These rights may (depending on where your personal data is located) include the following:

• Right to be informed: Regarding the processing of your personal data and access to the personal data which we hold about you (or which is held by others on our behalf).
• Right to a copy of data: You can access or receive a copy of any personal data which we hold about you.
• Right to rectification: You can request that we correct your personal data if it is inaccurate or incomplete.
• Right to erasure: You can request that we erase your personal data in certain circumstances. This may include circumstances in which:
• we do not need to retain your personal data for the purposes for which we collected it; or
• we are only entitled to process your personal data with your consent (i.e. because no other lawful ground for processing the personal data applies) and you withdraw your consent.

• Right to restrict: You can request that we restrict the means or manner in which we are processing your personal data, even though we may store it.
• Right to transfer data: You can request that we move, copy or transfer your personal data back to you (or to another controller) to reuse it;
• Right against discrimination: You have the right to not be discriminated against by us when exercising your rights;
• • Right to object: You can object to the processing of your personal data by us;
• Right to withdraw consent: You are entitled to withdraw your consent to personal data processing at any time. Please note, however, that we may still be entitled to process your personal data if we have another legitimate reason for doing so (for example, we may need to retain personal data to comply with a legal obligation).
• Right to raise a complaint: You can complain to the local data protection regulator if you think that we have infringed any of your rights.

You can exercise your rights in line with applicable law in the relevant location by contacting us (see ‘How to contact us’).